Refund
Refund Policy
This policy explains when refunds are available and how to request one.
Last updated: May 13, 2026
Eligibility
Refunds are available for unused credits requested within 7 days of purchase.
- Request must be submitted within 7 calendar days
- Credits tied to the request must be unused
- The purchase must be made through an official Hit-Song checkout flow
Non-refundable cases
Refunds are generally not available for credits that have been used, expired windows, or abuse-related account restrictions.
- Partially or fully consumed credits
- Requests beyond the 7-day window
- Fraud, chargeback abuse, or policy violations
How to request a refund
Contact support with your account email, order identifier, and reason for the request. We may ask for additional verification to protect account security.
- Include order ID and purchase date
- Use the same account email used for purchase
- Allow support time to verify credit usage status
Processing timeline
Approved refunds are issued to the original payment method. Processing time depends on your payment provider and card network.
- Policy review: typically within 3 business days
- Payment reversal: usually 5-10 business days after approval
Related legal pages
Need help?
For questions about these policies or your account, contact support from your dashboard or reach out through our support channel.